Sepahan Induction Engineering Company has always been committed to providing all necessary services to customers in the shortest time and with excellent quality. The supply of spare parts for customers can be included in the furnace purchase contract. In this case, the spare parts are delivered along with the purchased equipment. Additionally, upon customer request, the company’s sales unit offers a complete or partial proposal for spare parts.

Current Products of Sepahan Induction Company:

The company’s current products are categorized as follows:

• Portable induction melting furnaces in one model: MFTS-350-500
• Fixed induction melting furnaces in 16 models: from MFT250-500 to MFT15K-30T
• Heat treatment furnaces, customized based on application requirements

Given the variety of products, all essential parts required for new products are available in the after-sales service system in illustrated form, along with an order code for customers. To order any part, customers can use the provided schematics and images to select the order code and submit their purchase request online or via fax, email, or social media.

Due to the variety of products and components used, as well as their year of manufacture, ordering spare parts may require technical consultation. If customers are uncertain about the accuracy of the selected spare parts, the after-sales service unit will provide the necessary guidance to assist in selecting and ordering the correct parts.

To prevent errors in identifying spare parts, the following measures have been implemented to facilitate ordering and customer communication:

• Customer Code: Each customer is identified by a unique code.
• Device Serial Number: All Sepahan Induction Company products have a serial number label, which helps in product identification.

In the after-sales service system of Sepahan Induction Engineering Company, a user account is created for each customer based on their customer code and device serial number. Customers can log into the system with this account to access the spare parts list and other required services.